01. Overview & Purpose
Harkle Digital Studio (https://harkle.in) operates the web application infrastructure and WhatsApp Cloud API messaging integration for CHOLA DESK, a flight quotation and itinerary delivery system built for Chola Air Travels.
We respect your privacy rights and provide transparent, accessible mechanisms to request the deletion or anonymization of your personal data stored within our databases and messaging logs.
02. Data Eligible for Deletion
Upon receipt and verification of your deletion request, the following information will be permanently purged or irreversibly anonymized from our active databases:
Your name, primary WhatsApp phone number, secondary contact number, and email address in our customer directory.
Draft flight quotes, airport route inquiries, passenger preferences, and non-confirmed price estimates.
Inbound and outbound message records, quotation PDF download links, and message delivery receipts.
Internal notes associated with your inquiry (e.g. airline preferences, seating requests).
03. Retention Exceptions Under Applicable Law
Please note that certain records cannot be immediately deleted where retention is mandated by law or necessary for operational fulfillment:
- Confirmed Airline Bookings & Tickets: If you confirmed and paid for an airline ticket through Chola Air Travels, the associated Passenger Name Record (PNR), ticket number, and passenger manifest must be maintained for travel completion and airline audit compliance.
- Financial & Tax Invoices: Commercial invoices, payment receipts, and GST transaction records must be retained for up to 7 years in compliance with statutory Indian taxation, accounting, and audit regulations.
- Legal Defense & Dispute Resolution: Records necessary to resolve active financial disputes, investigate fraudulent claims, or defend against legal claims will be restricted from processing and retained until the matter is formally resolved.
04. Step-by-Step Instructions to Request Deletion
You can submit a deletion request using either of the two official channels below:
Method A — Direct Email Request (Recommended)
Generates a written audit trail for your recordsSend an email to our verified developer and operator address:
In the email body, please include:
- Your Full Name (as used during your inquiry).
- Your WhatsApp Phone Number with country code (e.g.,
+91 94431 XXXXX). - Optional: Any specific Quotation Number (
CHOLA-YY-XXXX) or Enquiry Number (ENQ-YY-XXXX) if known.
Method B — Direct WhatsApp Message
Fastest method from your registered WhatsApp deviceSend a message directly from the WhatsApp number registered with your inquiry:
05. Verification & What Happens Next
To protect user privacy and prevent unauthorized third parties from deleting another passenger's records, we follow a structured 4-step verification and purge lifecycle:
We acknowledge receipt of your request within 48 business hours.
We confirm you own the WhatsApp number (via response from registered number or code).
Eligible records in Supabase and server logs are purged or anonymized.
You receive formal written confirmation that deletion is complete.
06. Expected Processing Timeframe
- Initial Acknowledgment: Within 48 hours of receipt.
- Complete Processing & Purge: Within 30 calendar days following successful identity verification.
07. Data Protection Contact
For any questions regarding data deletion, your privacy rights, or data handling practices: